Information Security Notification: Wendy's Data Breach
Wendy’s, a large fast food restaurant, has reported a data breach involving customer card information. SmartBank wants to assure our clients that we are taking action to protect you against any possible compromise of your debit or credit card information. Protecting our clients' financial information is SmartBank's top priority and will not be taken lightly. SmartBank has rigorous security protocols in place for all systems, and is committed to protecting your information. To better ensure the protection of your account(s), SmartBank recommends reviewing your account activity using our online banking services at www.smartbank.com. Check for unauthorized debit card transactions and notify us immediately by calling 1.866.290.2554 if you identify anything suspicious. SmartBank is committed to monitoring your debit and credit card accounts for fraud, and may contact you to verify suspicious transactions. If we identify that your card was affected by this breach, you will receive further information from us.
Please do not hesitate to call or stop by your local SmartBank branch if you have any questions regarding this issue. As always, SmartBank is committed to our clients and delivering exceptional service. For more about SmartBank, visit www.smartbank.com or call our Client Services Team at 1.866.290.2554.
Mobile Check Deposit allows you to make check deposits anytime, anywhere with the SmartBank mobile app. Depositing funds has never been easier, in fact it’s a snap!
Steps for using Mobile Check Deposit
Using your SmartBank mobile app, go to the list of available actions. Select Check Deposit.
Endorse check and write “For Mobile Deposit Only” with corresponding account number on the back of the check.
Tap the Deposit button on the top right of your screen.
Read the Notice that is presented, then tap Continue.
Tap Front to take a picture of the front of the check. Line-up the check image with the frame. Tap the camera icon in the viewfinder to take the picture. To accept the image tap the check mark. To retake the image, tap the red undo button.
Tap Back to take a picture of the back of the check.
Input the Amount of the check and select the Deposit To account from the list of available accounts.
Input an email address in the Email Receipt To field and tap Continue.
Review the information on the Approve Deposit Screen. If all information is correct, tap Approve. If changes need to be made, tap Edit in the upper left hand corner to go back to the previous screen.
Tips for using Mobile Check Deposit
Make sure you are taking a picture of check in a well-lit area. Use a dark background to get the best image of the check.
Be sure to endorse the back of the check, “For Mobile Deposit Only” and include deposit account number.
Verify that the check amount and written amount match.
Make sure the entire check image is captured and in focus.
For items submitted by 5:00 PM EST Monday - Friday, funds will be deposited on the day of deposit. Funds deposited into a checking account will be included in your available balance at the time of deposit approval. Funds deposited into a savings account will be included in your available balance after nightly processing on the day the deposit is approved.
Items greater than $2,500 will generally not be accepted through Mobile Check Deposit. No more than $4,000 can be deposited daily, and no more than $10,000 can be deposited in a 3 day period using Mobile Check Deposit.
No. Mobile Check Deposit is a complimentary service.
Deposit accounts must be open at least 30 days to make a deposit.
Accounts that have 6 or more NSF items (AOD items do not count) in a 12 month period will not be eligible for MCD.
Items greater than $2,500 will generally not be accepted through MCD.
We reserve the right to hold funds deposited via MCD up to 5 business days. Affected clients would be notified via phone call at the time the deposit is approved, and by a hold notice sent to the mailing address on file.
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