Frequently Asked Questions
No, your account number(s) will remain the same.
Yes, the routing number will be changed to 064209216. Please do not give out this routing number to merchants until after Friday, May 19th.
Yes, you need to update any existing direct deposits to reflect SmartBank’s routing number of 064209216, effective with your June deposits.
The bank acquisition will be finalized after close of business Friday, May 19th.
The acquisition will not have any impact on your existing loan rates, terms or conditions. Please continue to make your loan payments as usual, until further notice.
Yes, you will receive a new SmartBank MasterCard debit card by mail beginning on May 8th. A few days after you receive your new card, you will also receive a new Personal Identification Number (PIN). Please activate your new SmartBank card using your new PIN on May 22nd.
Yes. Please discontinue use of your FSG checks by May 19th. You will receive new SmartBank starter checks by mail prior to conversion weekend and may begin using your new checks on May 22nd. When you are ready to re-order checks, visit your local branch or contact our Client Services Team by calling 423.385.3000 or 866.290.2554, or by email at firstname.lastname@example.org. Our team is always ready and happy to assist you in reordering your new SmartBank checks.
Online banking will be unavailable beginning at 5:00pm, Friday, May 19th until 10:00am on Monday, May 22nd. Bill Pay will be down beginning Monday, May 15th, at 5:00pm and will resume at 10:00am on Monday, May 22nd. You will have to re-enroll in online banking. You will retain your existing username. For personal accounts, your password will change to user’s first name and last four digits of Social Security Number and is case sensitive (example: Jane1234). For business accounts, your password will change to user’s first name and last four digits of your business Tax Identification Number, and is case sensitive (example: Jane1234). Existing payees in your Bill Pay queue will not convert; therefore all payees must be re-entered into SmartBank’s Bill Pay system. We recommend that you keep a record of as much of your payee information as possible to facilitate an easy transition. SmartBank associates are happy to assist you in re-entering your payees.
You may contact Frank Hughes, Executive Vice President of SmartBank’s holding company, SmartFinancial, Inc., with any questions regarding your stock at 423.385.3009.
No. Branch lobby hours are Monday through Thursday, 9:00am to 4:00pm with extended lobby hours on Friday until 5:30pm. Drive-thru lanes open at 8:30am.
Online banking will be down beginning Friday, February 26th, at 5:00pm, and Bill Pay will be down beginning Thursday, February 25th, at 5:00pm. Both services will resume at 10:00am on Monday, February 29th. You will not have to re-enroll in online banking as your username and password will remain the same. In addition, any previously scheduled automatic payments, payees and payment history will convert to SmartBank’s online system.
We are excited to introduce to you all of the innovative products SmartBank offers including SmartPay, Mobile Check Deposit, FREE checking accounts, and our SmartBank app, to name a few!