Fraud attempts continue to rise, and SmartBank clients are currently being targeted by an active phone‑based scam. Here’s what you need to know to stay informed and protect your accounts.
What’s Happening
Bad actors are spoofing SmartBank’s Client Services phone number and contacting clients while falsely claiming to be SmartBank associates. In many cases, the fraudster begins the call by questioning the client about alleged fraudulent transactions, creating a sense of urgency and concern.
During these calls, fraudsters may attempt to gain access to your account by:
- Instructing you to forward your phone calls
- Requesting a security or authentication code that is automatically sent to you by our systems
Once a call is forwarded or a code is shared, fraudsters may be able to reset passwords, intercept verification calls, and authorize transactions.
Important Reminders
- SmartBank will never ask you to forward your phone calls or use *72.
- SmartBank will never request your out‑of‑band authentication or security code for any reason.
- Any call requesting call forwarding or a security code should be considered fraudulent.
If you receive a call like this, do not comply and report it immediately to your local branch or Client Services.
If you are ever unsure about the legitimacy of a call claiming to be from SmartBank:
- Hang up
- Independently call your local branch or Client Services using a trusted phone number
Protecting your accounts is a top priority, and we appreciate your partnership in staying vigilant against fraud.